Streamlining insurance claims and underwriting processes through agentic artificial intelligence and intelligent document processing

Insurance Technology or InsurTech is one of the most promising sectors within the FinTech industry. Artificial Intelligence technology is set to revolutionize service delivery in the industry via new digital distribution channels, Internet of Things applications, Blockchain smart contracts and cloud-based platforms offering Data Analytics and Artificial Intelligence capabilities that make it easier and less friction prone for dynamically assessing risk exposure in real-time and automatically managing risk transfer contracts on the blockchain. These embedded solutions powered by Artificial Intelligence help to streamline commercial and personal insurance workflows. Agentic AI, when combined with Intelligent Document Processing and Business Process Management automation, help streamline the commercial underwriting, claims and brokers processes, while in the personal lines, they help optimize the end-to-end journey for customers, insurers and partners across travel insurance, private auto insurance, emergency roadside assistance and cyber insurance (Ellis & Watanabe, 2025; Feng, 2025; Goldstein, 2025). Our thesis is that the insurance workflows rather than metrics or financial instruments should be leveraged for better deploying data-driven technologies to solve deep user pain points and enable better service experiences, efficiency improvements and business model innovation in claims management and underwriting in addition to using more rich and complex business data to improve the accuracy of critical business operations. We will elaborate on these workflows and make the case for specific and customized applications of the main data-driven technologies, such as Natural Language Processing, Computer Vision, Document Flow and RPA Automation, Machine Learning, Decision Support and Data Assistants, Digital Workers and Robots that can be deployed for meeting user needs in the development of new products and services, the improvement of customer service and sales execution for better user experiences and the enhancement of operations strategy for business efficiency and operational excellence.