Understanding the structural shifts in financial services brought by the integration of artificial intelligence and digital infrastructure

The financial services industry is in the midst of a historic transformation right now, and what it looks like once this transformation is complete will be very different from the financial services industry of a decade, or even a year, ago. As if the aftershocks of the pandemic had not already revolutionized so many life and business practices across the globe, the subsequent war has prompted businesses to re-think long-held policies about outsourcing and near-shoring. Customers demand ever-improving speed in their interactions with financial services providers, as well as new and innovative products and features tailored to meet their needs. Disruptors are nipping at the heels of traditional banks and capital markets firms, stealing customers and revenue along the way. The Great Resignation, followed by the Great Regret, has compounded the longstanding issues of talent acquisition and retention that have plagued the industry. Regulatory requirements, embracing both compliance and risk management, are at an all-time high. As all of this is happening, we also witness the emergence of tools that can improve employee productivity, and the accelerated race to the cloud.